I don’t know about anyone else, but I’ve been using that “save for later” feature in my Amazon cart for years, and I frequently go back days or weeks later and purchase items I’ve set aside. One of the best
Customer experience done right (yes, even though it’s late)
Yes, they screwed up by announcing they would take away the Profiles feature. But then, when it became clear that customers were upset with the announcement — and by upset, I mean ready to cancel their accounts — Netflix retracted
Tree-friendly reads for Earth Day
We’ve just launched a promotion on Magazines.com that spotlights titles printed on recycled or sustainably harvested paper. Earth Day wasn’t originally on our seasonal marketing calendar (silly oversight) so we pulled this together on very short notice, and I’m proud
Not to brag, but…
After reading Mike and Jon‘s laments about being “off the grid,” I did a little ego-surfing on Google Maps street view, and, hey whaddya know, we’re on it. They must have driven by before our transom and sidelights went in
We’re in the money!
CNN Money, that is. Omniture put out a press release about some of the success Magazines.com has had using their Test & Target (formerly Offermatica) tool, and it got picked up on CNN Money’s Marketwire. And look! “When specifying our
Amazon email mishap – “please fill in”
I’m not one to take glee in others’ misfortunes – schadenfreude just ain’t my style. But there’s something about this email mishap from Amazon in my inbox this morning that just made me giggle, and it’s not the likelihood that
I’ve never been the “play it cool” type anyway
I’m not even going to pretend for a second that I don’t think this is super-cool: “We found that the page with highest rate of entering and then exiting quickly was our homepage,” says Kate O’Neill, director of customer experience
Do you (MS) Yahoo!?
Clearly, Microsoft looking to acquire Yahoo! suggests a direct run at Google. And I’ve heard rumblings from people over the years about various Yahoo! products being superior to their Google counterparts: Y! mail, for instance, lead Gmail in innovations for
Always make new mistakes
I have a magnet on my desk with the message “always make new mistakes.” When I saw it at Wild Oats I bought it because, at the time, I was involved in several projects at work that felt like instant
Odds and ends: the weekend recovery edition
I’m so lame. I never got around to posting on Blog Action Day. But my excuse is that I’ve had a real roller coaster of a week. I went from, well, managing myself on Monday to having two direct reports