I don’t know about anyone else, but I’ve been using that “save for later” feature in my Amazon cart for years, and I frequently go back days or weeks later and purchase items I’ve set aside. One of the best reasons to do it that way is that Amazon provides messaging in the cart when Read more about Amazon cart “saved for later” items gone?[…]
Yes, they screwed up by announcing they would take away the Profiles feature. But then, when it became clear that customers were upset with the announcement — and by upset, I mean ready to cancel their accounts — Netflix retracted their decision, and sent one of the best apology emails I’ve seen. We Are Keeping Read more about Customer experience done right (yes, even though it’s late)[…]
We’ve just launched a promotion on Magazines.com that spotlights titles printed on recycled or sustainably harvested paper. Earth Day wasn’t originally on our seasonal marketing calendar (silly oversight) so we pulled this together on very short notice, and I’m proud of us for making the effort. http://www.magazines.com/ncom/mag/main/earth_day
After reading Mike and Jon‘s laments about being “off the grid,” I did a little ego-surfing on Google Maps street view, and, hey whaddya know, we’re on it. They must have driven by before our transom and sidelights went in on our doorway, so it looks a little unfinished, but we’re there! So, um, yeah. Read more about Not to brag, but…[…]
CNN Money, that is. Omniture put out a press release about some of the success Magazines.com has had using their Test & Target (formerly Offermatica) tool, and it got picked up on CNN Money’s Marketwire. And look! “When specifying our testing and optimization goals, we wanted to deliver more personalized content to different types of Read more about We’re in the money![…]
I’m not one to take glee in others’ misfortunes – schadenfreude just ain’t my style. But there’s something about this email mishap from Amazon in my inbox this morning that just made me giggle, and it’s not the likelihood that someone in Seattle has just lost a job. Maybe it’s the idea that even in Read more about Amazon email mishap – “please fill in”[…]
I’m not even going to pretend for a second that I don’t think this is super-cool: “We found that the page with highest rate of entering and then exiting quickly was our homepage,” says Kate O’Neill, director of customer experience and product development, Magazines.com. “And it was happening at such an alarming rate. We needed Read more about I’ve never been the “play it cool” type anyway[…]
Clearly, Microsoft looking to acquire Yahoo! suggests a direct run at Google. And I’ve heard rumblings from people over the years about various Yahoo! products being superior to their Google counterparts: Y! mail, for instance, lead Gmail in innovations for quite some time before Gmail started catching up again late last year. And I’ve heard Read more about Do you (MS) Yahoo!?[…]
I have a magnet on my desk with the message “always make new mistakes.” When I saw it at Wild Oats I bought it because, at the time, I was involved in several projects at work that felt like instant replays of projects from my distant and not-too-distant past. But even now — and in Read more about Always make new mistakes[…]
I’m so lame. I never got around to posting on Blog Action Day. But my excuse is that I’ve had a real roller coaster of a week. I went from, well, managing myself on Monday to having two direct reports on Wednesday, and that’s only part of it. So yeah, I really do think activism Read more about Odds and ends: the weekend recovery edition[…]