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The personal blog of Kate O'Neill. Yes, that one. No, not that one.

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Quick, what does this remind you of?

Seen this? It’s Yahoo’s SearchMonkey program. Hmm. “Searchmonkey.” That’s kind of cute… and very familiar! Where have I heard that before? Oh yeah! Here: I’m not bitter, though. They can have it. What with Yahoo’s current difficulties, it’ll probably do

Kate ONeill July 12, 2008 Mostly For Fun, Search Stuff, Work No Comments Read more

Kiss and make up, kiss of death, or how about just vamping for the camera.

You know all those articles I’ve been linking about Maghound? Well, in case it wasn’t obvious, it’s an initiative I’m keeping my eye on. Time Inc. is launching this online magazine service in late Q3, and oh by the way,

Kate ONeill July 8, 2008 Books, Magazines, & Reading, Mostly For Fun, Silliness, Work No Comments Read more

Update from Amazon.com

I got an email response from Amazon customer service: Thank you for writing to us at Amazon.com. I’m sorry for the trouble you had with your shopping cart. I’ve reported the problem, and our technical team is working on taking

Kate ONeill July 3, 2008 Customer Experience, Web Stuff No Comments Read more

A wordle of my own

I’ve seen some cool wordles, but it wasn’t until a friend posted one she created using a recent research paper that I got inspired to create one of my own. This wordle uses my “manifesto,” which was a 37-page, 6,889-word

Kate ONeill July 3, 2008 Books, Magazines, & Reading, Mostly For Fun, Web Stuff, Work No Comments Read more

Amazon cart “saved for later” items gone?

I don’t know about anyone else, but I’ve been using that “save for later” feature in my Amazon cart for years, and I frequently go back days or weeks later and purchase items I’ve set aside. One of the best

Kate ONeill July 3, 2008 Customer Experience, Web Stuff 20 Comments Read more

Customer experience done right (yes, even though it’s late)

Yes, they screwed up by announcing they would take away the Profiles feature. But then, when it became clear that customers were upset with the announcement — and by upset, I mean ready to cancel their accounts — Netflix retracted

Kate ONeill June 30, 2008 Customer Experience, Netflix, Web Stuff 3 Comments Read more

Yawn.

I had stress dreams all night about work. Not just work, but, um, well, strategic issues that influence the future of the company. Maybe I already need another vacation?

Kate ONeill June 29, 2008February 6, 2015 Travel & Places, Work No Comments Read more

Letter from a jilted lover

My colleague pointed me to a letter a friend of his wrote to American Airlines, “breaking up” with them. Dear American Airlines, I don’t think we should see each other any more. I know that’s hard to hear. But you’re

Kate ONeill June 26, 2008 Marketing & Ads, Mostly For Fun 1 Comment Read more

A little nerve-wracking, sure

    I’m in Chicago to speak at a pretty big conference, and my co-presenter is a guy I’ve never met, and our topic is one I know a thing or two about but have never spoken on before. We

Kate ONeill June 22, 2008 Work No Comments Read more

Please don’t cry

Please don’t cry Originally uploaded by Kate O’ My coworker Andy told me a sad story about a coyote killing a cat, and then left me a little chin-up note to counteract it. This place is nutty.

Kate ONeill June 19, 2008 Mostly For Fun, Work No Comments Read more
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