Originally uploaded by brittney
Brittney (a.k.a. She Who Is Soon To Be Leaving Us For The City By The Bay) took this picture of the awesome handiwork of one of our colleagues who didn’t happen to have Visio handy, so she made do with Post-It notes. I’m pretty sure she has Visio now, but this is way more fun.
All of this effort is in the name of streamlining processes to improve the customer experience. As, ya know, the person who’s supposed to be managing said customer experience, I heartily approve. 🙂